Marina Andrei is President of IMA Solutions in Vancouver. She is responsible for developing direction for sales and operations and providing technical, human resource and tactical expertise to the leadership team. Marina has a customer service, medical assessment and travel background complemented by an ability to build strong relationships physicians and clients. Marina received a B.A. in Applied Modern Languages from Transilvania University in Brasov, Romania and attended several programs offered by the UBC School of Sauders’ Executive Program. When she’s not working, Marina enjoys outdoors activities such as hiking and snowboarding and volunteering her time to various causes close to her heart.
Vice President, Operations
Sonia is our Vice President of Operations and has been with IMA Solutions since 2015. She has extensive experience in employee benefits, RFP leadership and presentations, client services, appeals review, policy and process development and on-boarding of new clients. Sonia has provided client service support to key contacts and employer groups across Canada, predominantly in British Columbia, Alberta and Ontario, to ensure company service standards, service metrics and budgets are met. She has deep experience with large, national clients; working closely with various union groups, collective bargaining agreements, policies and procedures. Sonia maintains effective relationships with key stakeholders to make sure that they have sufficient and appropriate information to ensure the smooth and cost-efficient administration of employee benefit & disability management programs.
Manager, Operations, British Columbia/West
Stephanie started at IMA in the Reports Coordinator role and within her first two years, she quickly progressed to a Team Lead, Reports Manager, then the Manager of Quality Assurance and Administration, and now Operations Manager. Stephanie has a reputation for being sharply detail-oriented without losing focus of the larger business needs. When challenges arise, she turns them into opportunities to build strong relationships with stakeholders. Stephanie approaches her role from a solutions-based perspective to find the best outcome for each party involved. She excels at employee coaching and development, and uses her social sensitivity and insight to bring the best out of her team. She is dedicated to the success of our national team and works to create unity between the Western and Eastern offices. Stephanie’s advanced skills at editing, reporting, and team communication make her an integral part of the team.
Business Development Lead
Oszkar began his career in the IME Industry with IMA Solutions as a Clinical QA Coordinator in 2016. His attention to detail, positive engagement with clients combined with exceptional customer service facilitated an easy transition into this field. Within a year, Oszkar’ s pursuit of industry knowledge and his ability to establish good working relationships with new and existing clients advanced him into the position of Business Development Lead with IMA Solutions. He works hard to ensure the success of IMA and SOMA by navigating the current market through identifying growth opportunities, seek and engage new clients, develop new proposals and manage existing accounts. As a leader, Oszkar strives to maintain consistent contact with clients to demonstrate and achieve superior customer service all while working in concert with the team to meet and exceed the company’s revenue objectives. On top of his business goals, Oszkar exudes an ethos of cultural relativity and holism in his everyday interactions. He is an avid volleyball player, passionate reader and a secretive yogi. The organizational, communicative, presentation and teamwork skills Oszkar possess make him a valued member of the IMA Solutions team.
Mariel is the Account Manager at IMA Solutions. She has eight years’ experience in the IME industry. Prior to joining IMA Solutions, she held roles as Documents & Clinic Coordinator and Intake Assistant at a different IME company where she was able to showcase her superior administrative and customer service skills. She joined IMA Solutions as a Senior Intake Coordinator and quickly progressed to a Team Lead and then Intake Manager in which she had the opportunity to train and coach employees as well as delegate responsibility to carry out and attain departmental goals. For the past two years, Mariel has been IMA Solutions’ Assessor and Client Relations Manager. In this role, she focused on building strong working relationships directly with assessors and clients. She has recently transitioned into the Account Manager role and is now responsible for managing the company’s Life and Health accounts. Her diverse industry experience and overall understanding of how to maintain and improve customer satisfaction helps her excel at her current role. Mariel has her Diploma in Business Management and currently working towards her Bachelor of Business Administration.
Assessor Relations Manager, West
Stephanie is the Assessor Relations Manager for BC and AB, at IMA Solutions. With an extensive background in customer service/coordinating, she started at IMA in 2015 as an intake coordinator. Throughout her first three years at IMA, she progressed from Intake Coordinator, to Intake Team Lead, and to Intake Manager. In her new role as Assessor Relations Manager, she is dedicated to maintaining an effective working relationship with existing assessors and recruiting new qualified assessors who can assist with providing Independent Medical Assessments.